Frequently asked question
How do I pay?
Payments may be made either with Wire Transfer or a Major Credit Card. Fees for Credit Cards will be added to the amount during checkout. To avoid credit card fees, please contact us at firstname.lastname@example.org and we will send you an invoice with wire instructions.
What is the return policy?
Luxury Time Global encourages all buyers to be sure of their favorite model prior to purchase. We do not accept returns for 'Buyer’s Remorse' or for changing your mind on a specific dial color, material, brand, etc. If the watch is not delivered as described, you must contact us for a RMA# within 24 hours.
How do you ship?
Luxury Time Global ships all packages overnight domestically and Priority (3-5 days) internationally. We do not ship to Mexico, Russia, or Korea. APO/MPO shipments are at the buyer's discretion and own risk as these shipments are riskier than others, we are not responsible for transit times for APO/MPO shipments and usual transit times may be up to 60 days.
Do your watches come with the manufacturer's warranty?
Yes, all of our watches, unless otherwise stated, come with the manufacturer's warranty card.
Are all the watches listed on your site 100% Authentic?
Every watch we sell at Luxury Time Global is guaranteed to be 100% authentic and genuine name-brand, unless otherwise specified. We don’t accept any items that are knock-offs or that contain parts unacceptable to Swiss standards. Our expert and certified Master watchmakers conduct rigorous reviews of each watch to ensure its authenticity before we list anything for sale. You're welcome to authenticate your watch locally at any authorized retailer. It is essential to use authorized retailers only for any questions regarding a luxury timepiece. For a list of authorized retailers for any specific brand please go to the manufacturers website. Authenticity has never once been an issue at Luxury Time Global and we are extremely proud of our track record dating back many years and thousands of watches. Furthermore, the watch that you see in photographs on our site is precisely what you’ll get when you place your order.
There are a lot of online watch websites. Why should I choose Luxury Time Global?
At Luxury Time Global, we stand behind every product we sell. We are a family-run business and we've worked hard over the last 6 years to build our business on quality, service and integrity. We've developed our business on word-of-mouth referrals and repeat business from our valued customers. Our products are all 100% authentic, of the highest quality, and serviced by a Master watchmaker. This foundation, from Luxury Time Global’s beginning, guarantees complete customer satisfaction. Our reputation and customer loyalty mean far more to us than selling watches. We stand behind every ideal that has made the Luxury Time Global name synonymous with luxury watch excellence. Luxury Time Global also guarantees every watch we sell as 100% authentic and are gratified to have one of the largest pre-owned inventories worldwide. Shopping with us is simple and secure. Also, privacy is guaranteed and every product we sell comes with a one year warranty so you can enjoy the peace of mind that comes with knowing your purchase is completely worry free and risk-free. Today we are one of the largest global online retailers of Certified pre-owned watches. We sell watches all over the world regularly. We carry a wide selection from the top brands and every watch listed online is in stock and ready to ship shortly. Furthermore, we hold ourselves to the highest quality standard in our industry and we have the best prices for the quality we offer. We treat each and every listing and watch as unique. This is different than most online retailers of watches. Unlike most online competitors, our main focus is watches, which means our sales staff is highly trained in the product and more knowledgeable than that of the competition. Our sales people are extremely knowledgeable about our products and industry standards. We put them through extensive training before they are allowed to interact with customers. We hope the watch you buy from Luxury Time Global makes your smile every day. Please join our family of happy clients and let us put some joy on your wrist.
How can you offer such low prices on luxury watches?
Luxury Time Global is not an "Authorized Dealer" of the high-end luxury brands that we sell. Authorized dealers cannot sell online or below retail. We can do both. We choose to pass that savings on to you.
What is an "Authorized Dealer" or "Official Dealer"?
An Authorized or Official Dealer is simply a dealer who has agreed to work with a limited number of manufacturers in exchange for steeply discounted pricing on merchandise. However, the manufacturers place strict guidelines on merchandise pricing for Authorized Dealers, which restricts the dealers from discounting merchandise. As such, these dealers operate at very high margins and do not pass savings on to their customers. In addition, it is strictly forbidden for many top tier Swiss manufacturers such as Rolex and Cartier to sell any of their products retail online.
How secure is your site?
We use state-of-the-art encryption software to ensure that all transactions on our site remain safe and secure. The personal information collected during sales is only used for the purposes of billing, shipping, and verification; we value our customers’ privacy and will never share their information with advertisers or anybody else.
Can I get my items insured?
Luxury Time Global is pleased to offer a free appraisal with each watch that you buy from us. You can use this document to get your item(s) insured by your homeowners, renters, or 3rd party insurance companies that specialize in such insurance.
How do you get your merchandise?
We purchase all of our products from other jewelry stores, authorized dealers, respected industry wholesalers and industry trade shows that feature only the highest quality merchandise. In addition, we purchase quality pre-owned merchandise from private individuals like you. Individuals nationally and abroad describe and send pictures of their watches, get a range for purchase, and send their watches for trade or cash on a daily basis. Whether they want to trade-up or cash-in, the process is easy and worry-free. For more information, visit our Sell/Trade page located under Additional Services at the bottom of every page for greater detail.
How do I know you are a reputable dealer?
We have 5-star ratings from our clients and customers. References for our company are available at Google, Yelp and many more. We have a very large online presence, and you can easily find a lot of information about our company by doing a google search.
Do the watches you sell come with their serial numbers?
Absolutely every watch we sell has its original serial number. We do not accept watches without serial numbers, and we do not remove serial numbers for any reason. In fact, we discourage this practice as does every reputable high-end watch dealer. We sell only the finest products in excellent condition. We do not sell or purchase any watches without serial numbers and would suggest that if a company offers watches without serial numbers you should walk away from that company and never look back.
If I purchase a watch from Luxury Time Global, will it come with a box and documentation?
Many of our watches include the original manufacturer's box and all documentation. If the original box is not available, we will provide you with a quality replacement box. If there is no manufacturer's paperwork, Luxury Time Global will provide a complimentary appraisal listing all verified documentation free of charge upon request. This appraisal can also be used for insurance purposes.